GENERAL CONDITIONS OF SALE
The purchase of our products through the website www.gaudea.com (hereinafter, the "Website" or "gaudea.com") shall be governed by the following Conditions of Sale.
For any questions regarding the Terms and Conditions of Sale, please contact our Customer Service Team.
1. IDENTIFICATION DATA
Gaudea.com is a domain owned by BIO EVOO, S.L., a business entity incorporated under Spanish law, with registered office in Lleida, calle Roger de Llúria 4 bis altillo 1, registered in the Mercantile Register of Lleida in Volume 1.597, Folio 21, Page number L-32.653, with tax identification number B-01791938, and registered in the General Sanitary Register of Food and Food Establishments (RGSEAA) under number 16.005496/L (hereinafter, "BIO EVOO").
BIO EVOO's activity consists of the sale of food products under the trade name "GAUDEA", online, through the Website, and also in person through partner shops.
2. PLACING AN ORDER
In order to purchase a product or service, it is not necessary to be a User, and visitors to the Website may purchase products without having previously registered or by registering as a user at their convenience.
You can place orders for our products by sending an e-mail to firstname.lastname@example.org, by calling 639 017 689, or through the Website.
The Website has a menu with different sections, with information on each of GAUDEA's products, indicating their main characteristics, ingredients, the price of the product, with an indication of the price per litre, and whether or not they are in stock.
By clicking on each product you can choose the desired quantity and add the products to the shopping cart.
To purchase the products in the basket, click on PROCESS ORDER. From this moment, the purchase process begins, which consists of the following phases:
1.- Identification data
In this first phase of the purchase process, a form will open in which you must enter your identification data. Once you have filled in the form with your personal data, you must enter the delivery address, which must be within the European territory (except the Canary Islands, Ceuta and Melilla) or the following countries.
2.- Shipping method
The order will be sent by the transport company GLS.
Shipping costs and delivery times
Free shipping from
5,95.- € + IVA
25.- € + IVA
We do not deliver to the Canary Islands, Ceuta or Melilla.
- Orders received before 10 am of the current day: delivery in 24/48 hours.
- Orders received after 10 am of the current day: delivery in 48/72 hours.
The delivery schedule will be throughout the next working day, delivering from Monday to Friday.
4.- Order confirmation
In this phase of the purchase process, you will see all the information about your order with the detail of products, price, VAT, shipping address, shipping method, amount of shipping costs, and total amount to be paid.
In this section you will see a box to enter the discount coupons that, if applicable, are applicable.
If you enter a discount coupon, our system will verify its validity and, if it is valid, it will be applied automatically, showing the applicable discount and the final amount to be paid.
5.- Payment and confirmation of order completion
Payment is made through a secure gateway in the last step of the purchase process, by clicking on FINISH ORDER.
Payment can be made by bank transfer, Bizum, Visa, Visa Electron, MasterCard, American Express and PayPal.
Payment by credit card will be made through Stripe Technology Europe Ltd. At no time during the purchase procedure BIO EVOO know the information relating to the customer's credit card, which are digitized directly in the payment gateway of the entity that issues your card (with security systems that prevent the interception, modification or falsification of information). No BIO EVOO computer file contains or retains such data. Under no circumstances can BIO EVOO be held responsible for any fraudulent or improper use of credit cards by third parties when paying for products purchased on BIO EVOO.
The Registered User may make the payment through his Paypal account by indicating his username and password. Payment by Paypal is subject to the particular conditions of the Registered User's account. Payment by PayPal includes a commission to the user.
The Registered User shall be responsible for communicating to BIO EVOO all the data necessary for the correct billing of the services, which must be truthful, current and accurate, especially with regard to payment methods.
The Registered User shall be liable for any damages that may be caused to BIO EVOO or third parties for the data provided, as a result of the use of outdated, false or untrue data and the use by third parties of the personal passwords of the Registered User, especially with respect to those data provided for billing.
In the event of contracting on behalf of a legal entity, the contracting Registered User shall be liable for the reality of his or her capacity to contract on behalf of said legal entity, and shall be vicariously liable for any non-payment arising from the lack of truthfulness in the same. For its part, the represented legal entity, once the first payment resulting from the contract has been accepted, may not object to subsequent invoices due to the lack of authorisation or the lack or revocation of powers of the contracting natural person unless it expressly notifies BIO EVOO in advance.
Once payment has been made using one of the above options, you will be redirected to the GAUDEA website, where you will see a completed order message. Simultaneously, you will receive an e-mail with the details of your order and the corresponding invoice.
BIO EVOO in accordance with the provisions of Article 27.1 of Law 34/2002 of 11 July, on information society services and electronic commerce, expressly states that it will file the electronic document in which the contracting of the Service is registered, which will be formalised in Spanish.
Once the order has been placed, an invoice will be sent to the contact details provided by the User.
In the event that the payment is not accepted for any reason, the User will be informed immediately. BIO EVOO will not be responsible in any case for the consequences that the cancellation of the order may have for the User.
Prices are shown in Euros. The prices and conditions shown are valid at all times, and are valid only while they are visible on the Website during the open session and are limited to available stocks. Delivery costs, which are invoiced at the end of the order in addition to the price of the products selected, must be added to the price and shall be borne by the User.
BIO EVOO reserves the right to modify the prices of the products at any time, while respecting the prices in force for pre-existing orders.
BIO EVOO reserves the right to apply discounts, discount vouchers or any other promotions for the purchase of its products. The conditions to benefit from these promotions will be those detailed in each case.
In the event of unavailability of the service after you have placed your order, we will inform you by email of this situation in accordance with the information we have received from our suppliers, in which case you will be entitled to a refund of the amounts paid. BIO EVOO shall not be liable in any case for the consequences that the cancellation of the order may have for the User.
5. RIGHT OF WITHDRAWAL AND RETURN POLICY
If you are not satisfied with your order, you may return it within 14 calendar days from the day you receive the products. Returned products must retain their original seal and packaging.
To exercise your right of withdrawal you must complete the following form: Form for the exercise of the right of withdrawal.
Once you have completed the form for exercising the right of withdrawal, you may return the products you do not want to the following address: BIO EVOO, S.L. C. Roger de Llúria, 4 bis altillo 1 - 25005, Lleida, Spain, paying the costs of transport for the return.
Once we have received the returned products, we will check that they are properly sealed and in their original packaging, and we will contact you to confirm that the refund has been processed. In these cases, within a maximum period of 14 calendar days, we will refund the amount paid for the returned products (including, where applicable, the initial shipping costs), using the same payment method you used in the purchase process.
RETURN OF DEFECTIVE PRODUCTS
If you receive a defective product, please notify us at the following e-mail address email@example.com, indicating the order number and a brief explanation of the defect.
Once the defect has been verified, we will contact you to arrange the replacement of the defective product or, where appropriate, the return of the product and the corresponding refund.
GAUDEA will not replace or refund products:
- damaged due to improper use or negligence
- not purchased on the Website
- used, whose packaging has been opened and/or tampered with.
6. ORDER CANCELLATIONS
If you wish to cancel an order, please notify us at the following e-mail address firstname.lastname@example.org, indicating the order number.
If the order has not yet been processed, we will be able to carry out the cancellation and refund the full amount of the purchase. On the other hand, if the order is already being processed and is in the hands of the delivery company, you must exercise your right of withdrawal in the terms indicated in section 3 above.
For any questions or queries, in particular in the event of any problems arising during the purchase process, the User may contact BIO EVOO by the following means:
7. JURISDICTION AND APPLICABLE LAW
These Conditions of Sale shall be interpreted in accordance with the rules of Spanish law. However, the law of the country in which you reside may contain more favourable rules, to which you may avail yourself.
For the resolution of disputes that may arise from the interpretation, validity and enforcement of these Conditions of Sale, if you are a resident or citizen of the European Union, you can go to the Platform for Online Dispute Resolution of the European Commission, through the following link: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=ES.
Alternatively, you can also go to the Courts and Tribunals of Justice that are competent in accordance with the provisions of the applicable legislation.
© BIO EVOO S.L 2021 - Spain
All rights reserved